Terms And Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of trustsupps.com (the “Site”). This Site is owned and operated by Trust Supplement LLC. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Trust Supplement LLC and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site;
- Violate the rights of other users of our Site;
- Violate the intellectual property rights of the Site owners or any third party to the Site;
- Hack into the account of another user of the Site;
- Act in any way that could be considered fraudulent; or
- Post any material that may be deemed inappropriate or offensive.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Opti Brain; and
- Night Burn.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: Your Trust Supplement subscription will continue until canceled. You may cancel or modify your Trust Supplement subscriptions at any time by visiting your Account Dashboard.
Payments
We accept the following payment methods on our Site:
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
United States
- USPS First Class Mail. Delivery takes 2 – 3 business days.
International
- Global Post Economy Intl. Delivery takes 2-3 business days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Free Shipping
- United States: All orders are shipped for free
- International: Only orders over $94 are shipped for free.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Free Sample Offer
Trust Supplement is pleased to offer a free 7-day sample of our Opti Brain product to eligible customers. By participating in this promotion, customers acknowledge and agree to the following terms and conditions:
- The free sample offer is limited to one (1) 7-day sample of Opti Brain per customer and per shipping address. The customer is responsible for covering the cost of shipping and handling associated with the free sample ($9.97 USD). The shipping fee will be calculated and displayed during the checkout process.
- To receive the free 7-day sample, customers must provide valid and accurate personal information, including their name, shipping address, and contact details. Trust Supplement reserves the right to refuse or cancel any free sample order if the provided information is found to be inaccurate or incomplete.
- Trust Supplement reserves the right to limit or discontinue the free sample offer at any time without prior notice. Additionally, we reserve the right to refuse or cancel any free sample order if we suspect abuse, fraud, or violation of these terms and conditions.
- The free sample offer cannot be combined with any other promotions, discounts, or special offers, unless explicitly stated otherwise by Trust Supplement.
- By requesting a free 7-day sample of Opti Brain, customers agree to receive promotional and marketing communications from Trust Supplement. Customers can opt-out of these communications at any time by following the unsubscribe instructions provided in each email.
- Trust Supplement is not responsible for any lost, damaged, or delayed shipments of free samples due to factors beyond our control, such as carrier issues, adverse weather conditions, or customs delays. Customers are encouraged to contact our customer support team if they encounter any issues with their free sample shipment.
By participating in the free sample offer, customers acknowledge that they have read, understood, and agree to abide by these terms and conditions.
Refunds
Refunds for Goods
Refund requests must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was sent to you. Go to your nearest post office and pay for the necessary postage.
Money back Guarantee
We’re confident that you’ll love our Trust Supplements. If for any reason the product doesn’t meet your expectations, we won’t play games with you.
All we ask is that you try the product out for at least two weeks to give it a fair chance. If you’re still not satisfied with the product, simply notify our team and tell us why it wasn’t a good fit for you. We’ll be happy to provide you with a prepaid shipping label so you can send the product back to us.
Please note that our money-back guarantee is only valid for first-time purchases of a formula, and is redeemable up to three months (60 days) after the purchase date. Our guarantee doesn’t cover multiple bottles, foods, apparel, or gear, although these may be applicable for return.
Fitness equipment, personal care products, knowledge purchases, digital products, and DVDs aren’t eligible for return or refund.
Kindly note that we cannot issue a refund until we have received the product. If you have any questions or concerns, please don’t hesitate to contact us at [email protected].
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Trust Supplement LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Trust Supplement LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Florida.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
[email protected]om
Effective Date: 8th day of March, 2022
2023-05-01 – Please note: These Terms and Conditions were last updated on 2023-05-01. The most recent addition/modification was made to Section: Free Sample Offer. We encourage you to periodically review this page to stay informed about any changes or updates to our terms.
