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FAQ

by Trust Supplement Team
Why is independent third party testing important?

Third party testing helps assure you are getting exactly what you paid for. A vendor can tell you whatever they want but if an independent third party registered lab is certifying it, what they say will carry more weight.

Let’s go into detail about what that means. A third party lab is a lab that is not run by the vendor or the manufacturer (first and second parties). The third party lab should also be independent, meaning they are not controlled by the other parties and has no conflict of interest about the results of analysis.

It’s important the lab is reputable. If the lab doesn’t know what they’re doing or cut corners, it means their analysis might not be valid. There is a lot of fraud in the analytical chemistry industry, and it’s important to work with companies that value integrity and ethics. We’ve seen unethical labs ask their clients what they want the results to say, before they even get a sample in.

We work hard to assure our contract labs are both ethical and use well validated analytical methods.

Do you offer a money back guarantee?

Yes, all of our products come with a 30 day money-back satisfaction guarantee. If you are at all unsatisfied with your product within 30 days of delivery (receipt of goods) we will issue a refund. To be eligible for a refund you must have tried the product for at least 10 days and you must return it to us via USPS at your cost within 30 days of the purchase date. Product bought with coupon code is not eligible for the 30 days money back guarantee.

Do you offer an affiliate program?

Yes, we do! Our affiliate program is open and allow you to make money while promoting a brand you love and use! Share the good news and earn 20% of everyone you refer.

When will my order ship?

We work around the clock to ship orders as soon as possible. We are committed to ship every order within 24-48h (work days). Once shipped you will receive a confirmation of shipping with a tracking number to make sure you can follow your package progress.

How do I know I can Trust you guys?

We didn’t name the business Trust Supplement by mistake. The supplement business is a dirty one and the hardest thing for consumers is to know who they can trust and to know EXACTLY what they take. That's why we are fully transparent, no propriety blend, no BS. We are manufactured in the USA, in an FDA approved, GMP compliant lab and we are third party tested. That way your 100% sure you can trust us with your health and your supplements. We take pride in what we do and we stand behind our products.

Do you offer wholesale prices to stores and resellers?

Yes, we have a structure that allows anyone that has a store or not to order a significative amount and work as a reseller. We encourage all entrepreneurs, trainers, gamers, students, and hustlers to work hard, and we are here to help. Send us an inquiry and see what we can do together!

What should I expect when using Opti Brain?

Opti Brain is a potent nootropic formula that will help boost focus, energy, memory and cognitive performance. We have developed this product with the very best in the nootropic industry, the supplement industry, doctors and flavor scientists to have the best of the best. Not overstimulation, no anxiety, a healthy tunnel vision for hours with an incredible flavor. We have tested in the field for years with entrepreneurs, students, gamers, gym rats, hustlers and average Joe to make sure it was the very best product on the market. It can be used daily, at any time of the day, we suggest before intense physical or mental effort. Many users love to kick-start the day with 1 scoop of Opti Brain on an empty stomach, within 15-20 minutes you will be in a very nice energetic flow state!

What should I expect using Night Burn?

Night Burn is a healthy fat burner that has been developed with the body chemistry and the modern lifestyle in mind. Let’s be honest, we are overstimulated, too stressed, up for too long, don’t eat as well as we should with all the processed food out there. Night Burn has been created to solve modern problems with a healthy solution. First lower stress hormones (cortisol), promote relaxation and a deep sleep. Lower stress and better sleep means better metabolism, less craving, more energy and better recovery from your active lifestyle. Then Night Burn boost metabolism and increases the basal metabolic rate (BMR), so you burn calories and fat even while sleeping. It also helps the body utilize fat as an energy source so you can really get the most out of your healthy habits. You should have a better sleep even the first night. Feel more relaxed and be more energetic during the day. The effects are immediate. Burning fat and increasing metabolism takes time, let 3 weeks past to make sure your metabolism is optimized and you’re in a fat-burning zone.

Once I placed my order, can I modify it?

We try to process every order as soon as possible to make sure you have your loved products as soon as you can. We always try to accommodate and modify your order if our team process your message in time, but we cannot guarantee it. If the package is already shipped or too late in the process, we won’t be able to.

I made a mistake in my address can you reship to me a second time?

Unfortunately, we cannot reship if we have not received the 1st package back. Once the 1st package came back from the wrong address, we have 15$ restocking fees to pay with our carrier and then we must reship at 15$ cost again. We ask the customers to cover the cost of restocking and reshipping (30$/ order). Once we received payment, we will reship the package. If we made the mistake when shipping the package, we will reship right away free of charge.

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